Privacy Policy

Last updated: November 3, 2026

1. Who we are

This website, grootlabs.in, is operated by DEGROOT LABS PRIVATE LIMITED, a company incorporated in India (“Groot Labs”, “we”, “us” or “our”). Groot Labs builds and operates software products. The website is available to visitors worldwide.

For the purposes of this policy, we are responsible for deciding how and why your personal information is handled in connection with this website.

2. Scope of this policy

This policy applies to personal information we handle when you visit grootlabs.in or contact us through it.

It does not apply to:

• our products, such as JOSSTE and Solar Survey. Information you provide while using a product is covered by that product’s own privacy information;
• websites, services or applications operated by others, including sites we link to.

3. Information we collect

We may collect personal information in two ways:

• Information you provide directly: when you write to us or request a product demo, we collect your name, email address, organisation name and the contents of your message.
• Information collected automatically: when you visit the website, our hosting and analytics services may log standard technical details such as your IP address, browser type, operating system, referring URL, pages visited and access timestamps.

4. How we use your information

We use the personal information we collect to:

• respond to your questions, demo requests and enquiries;
• operate, secure and maintain this website;
• understand general usage patterns and improve website content;
• comply with our legal obligations.

5. Legal bases for processing

Where data protection law requires a lawful basis, we rely on:

• Legitimate interests: in managing our business, responding to enquiries, promoting our products and keeping our website secure;
• Consent: where you give specific permission, which you may withdraw at any time;
• Legal obligation: where Indian or other applicable law requires us to retain or disclose information.

6. Cookies and analytics

This website does not use tracking cookies, analytics scripts or advertising tags. Our hosting provider, Cloudflare, may process standard technical data (such as IP addresses and request logs) as part of delivering and securing the site. This is handled under Cloudflare's own privacy terms and does not involve any cookies set by Groot Labs. No cookie consent banner is shown because no non-essential cookies are used.

7. Sharing your information

We do not sell personal information. We may share it with:

• Service providers: trusted third parties that provide hosting, content delivery, email routing and technical services to us, under appropriate confidentiality terms;
• Professional advisers: including lawyers, accountants and auditors where necessary;
• Authorities: where required by law, regulation, legal process or enforceable government request;
• Business transfers: in connection with any merger, sale of company assets, restructuring or acquisition.

8. International transfers

We operate in India. Because our service providers (such as content delivery networks and cloud hosting) have facilities in other countries, your information may be transferred to and processed outside India. We ensure appropriate safeguards are in place for any international transfer as required by applicable law.

9. How long we keep information

We retain personal information only for as long as is necessary to fulfil the purposes described in this policy, including:

• enquiry correspondence: retained while we are in contact and for a reasonable period afterwards;
• server logs: retained for standard security and diagnostic periods (typically 30–90 days).

We may keep information for longer where the law requires it, or where it is needed to establish, exercise or defend legal claims. When information is no longer needed, we delete it or make it anonymous.

10. How we protect information

We use reasonable technical and organisational security measures to protect personal information against loss, misuse, unauthorised access, alteration, or disclosure. These measures include HTTPS/TLS encryption across our website via modern cloud infrastructure, secure access controls and multi-factor authentication on our email and business accounts, and limiting data access to authorised personnel on a need-to-know basis.

No method of transmission or storage is completely secure. Email in particular may not be encrypted end to end, so please consider this before sending sensitive information. If we become aware of a breach affecting your personal information, we will respond and notify affected parties as required by applicable law.

11. Your rights

Subject to applicable law, you may ask us to:

• confirm whether we hold personal information about you and provide a summary or copy of it;
• correct information that is inaccurate or incomplete, or update it;
• delete information, where we no longer need it or have no lawful reason to keep it;
• withdraw consent, where we rely on consent;
• restrict or object to certain uses, where the law gives you this right.

If you are located in India, you are entitled to the rights provided under India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and the rules framed thereunder, including rights of access, correction, erasure, and grievance redressal through our designated contact. Depending on where you live outside India, you may have similar rights under your local privacy legislation.

How to make a request

Email contactus@grootlabs.in or sales@grootlabs.in with the subject “Privacy request”. We may need to verify your identity before acting on a request. We will consider each request and respond within the time required by applicable law. If we cannot fully meet a request, for example because we must keep certain information by law, we will explain why.

12. Children

This website is intended for businesses and adults. It is not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has sent us personal information, please contact us and we will delete it.

13. Links to other websites

This website links to other websites, including our product websites. Those websites are governed by their own privacy policies and terms. We are not responsible for their content or privacy practices.

14. Changes to this policy

We may update this policy from time to time to reflect changes in how we handle information or in the law. The “Last updated” date shows when it was last revised. Where changes are significant, we will take reasonable steps to make them clear.

15. Questions and grievances

If you have a question or concern about this policy or how we handle your personal information, please contact us at contactus@grootlabs.in.

DEGROOT LABS PRIVATE LIMITED
Registered office: Hyderabad, Telangana, India
CIN: U62091TS2023PTC177297
Email: contactus@grootlabs.in / sales@grootlabs.in